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In response to: The Evolution of Management Consulting

Sampath [Member]

Thanks for your note. I don't know of any KPO vendors in the strategy / analytics space, but I do know that there is a genre of software that focuses on translating a CEO's vision to actionable goals for mid-management employees. These goals are then added to the employees' HR profiles for performance reviews. Needless to say, there is a good bit of 'knowledge' stuffed into these software products. Pretty new age stuff. Their viability and adoption remains to be seen.


PermalinkPermalink 07/26/09 @ 20:24

In response to: The Evolution of Management Consulting

Raghu Kundurthi [Visitor]
Mr Sampath,
I would support your analysis that the consulting model of actionable strategies that deliver measurable results would be the end state that the SWITCH genre companies would gravitate to.A culture of Evidence/Data driven decision(executive/operational) making supported by Operational Analytics has the capability to result in a best practice of 'competing on analytics'. Wanted to know your thoughts on the 'KPO' players offering a consulting model to correlate the balanced scorecard,Analytics(operaional across all lanes in an enterprise) and Balance sheet with a traceability of validating the CXO set visions.
Raghu Kundurthi
PermalinkPermalink 07/26/09 @ 15:03

In response to: Is IT Going the Way of Electricity?

Sampath [Member]

Thanks for your comments. I think the distinction that you make between raw IT and value-added providers already exists to an extent. Examples of the first would be OEMs and that of the latter would be SaaS / Enterprise app vendors. Your point is well taken, that this distinction will only become more important as IT becomes more commoditized.

PermalinkPermalink 11/02/07 @ 16:02

In response to: Is IT Going the Way of Electricity?

Dave [Visitor] ·
Very intriguing question.

Under increasing commoditization of IT services, one could certainly imagine future public-facing IT providers facing even further consolidation and increasing pressure to coalesce around common standards, much like the public utilities of today. That is, a relatively small number of public utilities provide a common set of highly standardized services (uniform requirements for electrical power, telephony, natural gas, cable, and so on). Could SaaS become yet another public service?

If SaaS as a true commodity does come to fruition, the primary differientator between IT providers would be the "value-add" component they bring to the table. They would essentially (re)package raw IT services in such a way to provide value to their consumer and business markets, whether those raw services are software or hardware-centric.

That might imply the "IT companies of the future" align themselves within one of two (admittedly broad) categories - the suppliers of raw IT services, or the "value-add" IT resellers. Some companies (e.g. IBM, Microsoft, Google) would likely provide both.

Such a scenario might resemble the relationship in the power industry between suppliers of raw electrical components (wiring, transformers, poles, etc.) and the power companies that offer the value-add of providing actual power to their end-customers.

So, if this line of reasoning makes sense - should IT companies (and workers!) of the future begin thinking and positioning themselves as providers of raw IT or as value-add providers of IT?

or maybe both?

PermalinkPermalink 11/02/07 @ 15:03

In response to: The Science of Delivering Business Value

Sampath [Member]

Thanks for stopping by and your comments.

Yes, the Internet has enabled quite a few things that we would not have thought possible a few years ago. Just chiming in with your comment on relationship building ...

We typically think of a rep's rolodex as his / her most valuable asset and job security (if you may). But look at JigSaw , which is essentially a marketplace for reps to buy and sell electronic business cards. Who would have thought that reps would be willing to put their rolodex up for sale in a very public forum? But JigSaw now has more than 100K members (reps) and a sales database of more than 3M records! Reps are beginning to realize that they can accomplish more as a group than they can as individuals. And I think we are just seeing the beginning of a series of innovative, exciting business models. And this excitement is what keeps us entrepreneurs going ...

PermalinkPermalink 04/15/07 @ 17:39

In response to: The Science of Delivering Business Value

Christina Tierney [Visitor] ·
I was searching for Blogs that focused on The Art of Selling, or Sales Methodologies and have stumbled across yours. I am excited because you referencedWeb 2.0.

In my past 15 years of sales experience I have been fascinated with how the internet has been altering the client/rep relationship.

My biggest surprise has been the way we communicate now. So much of the relationship building component has been transferred to the web.

I look forward to sharing this conversation with you.
PermalinkPermalink 04/14/07 @ 12:21